Newsletter Station

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Billing



Do you offer a free trial?
Yes, we have a Free Plan. The Free Plan is limited to 100 contacts. See Plans

How does billing work?
You can always start with a Free plan. If you have more than 100 contacts, you will need to upgrade to the Pro Plan. Pro Plan accounts are charged $49.00/month for up to 2000 contacts. For large accounts with over 2000 contacts, additional charges will apply. See Price Plans

Is there a contract, how do I cancel?
The agreement is month to month with no long-term contract. If you're not happy you can cancel at any time. Your satisfaction is 100% guaranteed.

What is included?
Your newsletter includes your business name, logo, and contact information. Your newsletter can include a message at the top of the page. With the Pro and Flex Plans, your newsletter also contains two optional ads. A new edition of your newsletter is built each week. With the Pro Plan and Free Plan, we will send your newsletter to your contact list weekly, every other week, or monthly. With the Flex Plan, we update your newsletter code weekly. With the Pro and Flex Plans, we can set up an automated feed to deliver content directly from your newsletter to your business Facebook page.

What is the price?
We have three plans, Pro Plan, Flex Plan, and Free Plan. See plans at www.newsletterstation.com/web/pricing.html.

Where are you located, can we talk over the phone?
Our mailing address is 6 Liberty Square #2040, Boston MA 02109. If you have Pro Plan or Flex Plan, we're happy to chat directly with you over the phone. If you have a Free Plan, you are limited to email communication with our service team.

Newsletter Content



Can we insert our own content into the newsletter?
With the Free Plan and Pro Plan, you do not have the option to place your content into the main section of the newsletter. However, you can place a message at the top of your newsletter, plus you have two large ad spaces to include your content or links to content you may have hosted on your website or Facebook page. With the Flex Plan, you can edit your newsletter any way you wish.

How is the content selected?
Our team of editors selects the content based on a continual review of thousands of newsletters over many years. We know from analysis the types of articles people find most interesting and place links to them in your newsletter.

Where do you find the content?
Our experienced editors select the content that goes into each issue of your custom email newsletter. The content is collected from recent articles in online publications, magazines, blogs, newsletters and other news sources. The content is always timely and will connect with the reader. Your email newsletter will also include a cartoon, trivia question, quote of the week, and year-in-history video.

Will the content conflict with our recommendations?
While we avoid controversial articles and subjects, we can't always be sure that articles we place in your newsletter will adhere to your approach or recommendations. However, the source is listed, so your contacts will know you were not the originator of the content. The goal is to provide your contacts with a range of interesting articles, so they look forward to every issue.

Newsletter Design



How can I be sure that my newsletter is being read by my contacts?
Our newsletters are written and designed to ensure the highest level of interest. At any time you can download your current subscriber list. Each contact on your list will have a Member Rating indicating how active and engaged they are with your newsletter.

How do I change my newsletter logo or header information?
We control changes to your logo and header details. You use the contact form within your account to request changes.

Is my email newsletter branded for my business?
The top of your newsletter will display your business logo or newsletter name along with your photo, company name, and address. Since your logo and photo are near the top of your newsletter, they are the first impressions your contacts have when they open your email. Your logo and photo consistently reinforce your business and personal brands.

Will my email newsletter look good on a smart phone?
Your email newsletter is specifically designed to look great and will be easy to read, on full computer screens, laptop screens, tablet screens or smart phones.

Email List



Do you ever purge subscribers from my list?
If you have subscribers on your list that do not open your newsletter for an extended period, those email addresses may be removed from your account.

How are unsubscribes handled?
Anyone who unsubscribes via the unsubscribe link included in each email newsletter is automatically removed from your list. You will also receive any direct reply to your newsletter, so you should remove contacts as requested.

How do I build my email list?
At any time, you can upload individual email addresses or upload them in batches. We also build a subscribe page for you so people can subscribe to your list directly. Your list is single opt-in, so new contacts are added immediately without requiring any confirmation.

Is my contact list exclusive?
Your contact list is exclusive to you and never shared with anyone.

Is my email list secure?
If you have a Free Plan or Pro Plan, your email list is managed through Mailchimp. Mailchimp takes precautions to protect your information and your email list. When you submit a list of email addresses, they are exclusive to you and never shared with anyone. If you cancel in the future, you can download your contact list before your account is closed.

Who will supply the email addresses?
You supply the contact email addresses. You can gather your contact email addresses from customer lists, in-house lists, LinkedIn contacts, and any other sources you may have.

Will you send other emails to the subscribers on my list?
Newsletter Station will only send your contacts your custom newsletter. However, you can use your exclusive Mailchimp account and send separate messages, ads, promotions, or anything you wish.

Messages & Ads



Are ads included in my email newsletter?
With the Pro and Flex Plans, your newsletter design include two optional ads promoting your business. You can use your ads to showcase new offerings, promotions, discounts, activities, events, or anything you wish. You build your ads using our simple online system, and you can change your ads as often as you wish. Your newsletter will not include any outside or third-party ads.

How do I manage the Ads?
The Pro Plan and Flex Plan include optional ads. To update or change your ads you log in to the Newsletter Station system, then visit the ADS page. Here you build and edit your newsletter ads. Every issue of your newsletter can contain two side by side ads. Follow these steps to build r edit your ads.

1. Insert the ad Headline in the Headline field. Your ad Headline is limited to 70 characters.
2. Insert the ad Content in the Content box. Your ad Content is limited to 250 characters.
3. Insert the ad Source in the Source field. The Source is normally your business, but you can include ads promoting community events, activities or other opportunities that may no be directly related to your business so the source field will help your subscribers understand the source for the ad.
4. Insert the website Landing Page in the Landing Page field. A click on the ad Headline will take the reader to this web page.
5. Each ad may contain an optional Image. To use an image copy/paste the image number from your Private Image Library, or the Public Image Library, into the appropriate Image Number box. The same image may be used with multiple ads. To add more images to your Private Image Library, use the form on your Image Library Page.
6. After completing these steps, click any of the red "Save" buttons. This will save your updates and provide you with links to review or continue editing.

Process



Can I send the newsletter myself?
Yes, with the Flex Plan, we provide you with all the code for your newsletter. Your email newsletter will be updated each week with new and interesting content. You can copy and paste the code, including any updates or changes, and then use an email marketing service to send your custom email newsletter. The cost if you send the newsletter yourself using the Flex Plan is $49.00 per month.

Could my contacts receive the same newsletter from a competitor?
It is possible that an email address on your list could also be on another list. But we know from analysis this is extremely rare.

How will you prevent my email newsletter from being caught in spam filters?
While there is no guarantee, Mailchimp and Newsletter Station takes all possible steps to ensure your email newsletters reach the in-box of your subscribers.

When is the email newsletter sent to my contacts?
With the Pro Plan and Free Plan, your email newsletter is sent to your contact list every Wednesday year-round to consistently reinforce your brand. However if you prefer we can send your email newsletter every other week, or once per month. The monthly price remains the same regardless of frequency. With the Flex Plan, you send your newsletter using your own bulk email service.

Who is listed as the sender of the newsletter?
Once we verify your website domain, the sender name subscribers will see in their inbox is your email address or another email address you control. This way, any direct replies will go immediately to you.

Will I receive replies directly from my branded newsletter?
Yes, once we verify your domain address, your newsletter will be sent from your email address so any replies to your newsletter will come directly to you. There is no added cost for this service.

Social Media



Do you have a program to update my Facebook page?
With the Pro Plan and Flex Plan, there is a no-cost option to automatically update your business Facebook page twice each week with the latest content selected directly from your newsletter. You can also purchase the automated Facebook update only without the newsletter, and the cost is $49.00 per month.