Newsletter Station

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Billing



Do you offer a free trial?
We do not offer an actual free trial, but we will build a free demo page for your review. After we build your demo email newsletter and you're happy with the design, you can activate your account. The one-time cost is only $9.00. We'll give you a secure login to our system to make changes to your design, create ads and upload your contact list. We'll start sending your email newsletter on the schedule you decide.

How does billing work?
Once you're happy with the initial free demo you may activate your account and provide a credit card through our secure web site. The one-time activation fee is $9.00. The credit card will then be billed on the 10th day each month you remain active. Billing is based on the number of email contacts in your account.

Is there a contract, how do I cancel?
The agreement is month to month with no long-term contract. If you're not happy you can cancel at any time. Your satisfaction is 100% guaranteed.

What is included?
Your newsletter includes your business name, logo and contact information. Your newsletter can include a message at the top of the page. Your newsletter also includes two optional ads. A new edition of your newsletter is built each week. We will send your newsletter to your contact list weekly, every other week, or monthly. Plus, we can set up an automated feed to deliver content directly from your newsletter on to your business Facebook page.

What is the price?
The price is based on your email list size. Prices start at $39.00/month for up to 250 email contacts. See prices for large lists at www.newsletterstation.com/web/pricing.html

Where are you located, can we talk over the phone?
Our mailing address is 6 Liberty Square #2040, Boston MA 02109. We are happy to chat directly with you over the phone.

Newsletter Content



Can we insert our own content into the newsletter?
We do not offer the option for you to place your own content into the main section of the newsletter. However you can post a message at the top of your newsletter, plus you have two large ad spaces to include your own content or links to content you may have hosted on your website or Facebook page.

How is the content selected?
Our team of editors selects the content based on a continual review of thousands of newsletters over many years. We know from analysis the types of articles people find most interesting and place links to them in your newsletter.

Where do you find the content?
Our experienced editors select the content that goes into each issue of your custom email newsletter. The content is collected from recent articles in online publications, magazines, blogs, newsletters and other news sources. The content is always timely and will connect with the reader. Your email newsletter will also include a cartoon, trivia question, quote of the week, and year-in-history video.

Will the content in my newsletter conflict with our recommendations?
While we avoid articles and subjects that are controversial, we can't always be certain that articles we place in your newsletter will adhere to your approach or recommendations. However, the source is listed, so your contacts will know you were not the originator of the content. The goal is to provide your contacts with a range of interesting articles, so they look forward to every issue.

Newsletter Design



How can I be sure that my newsletter is being read by my customers?
Our newsletters are written and designed to ensure the highest level of interest. At any time you can download your current subscriber list. Each contact on your list will have a Member Rating indicating how active and engaged they are with your newsletter.

How do I change the logo for my newsletter?
You can not change your logo directly. We control changes to your logo so send your latest logo file to us and we'll update it for you. You can supply your logo as a .jpg, .gif or .png file.

Is my email newsletter branded for my business?
The top of your newsletter will display your business logo along with your photo, company name, and address. You can use your business logo, or create a newsletter name. Since your logo and photo are near the top of your newsletter, they are the first impressions your contacts have when they open your email, so they will consistently reinforce your business and personal brands.

Will my email newsletter look good on a smart phone?
Your email newsletter is specifically designed to look great and will be easy to read, on full computer screens, laptop screens, tablet screens or smart phones.

Email List



Do you ever purge subscribers from my list?
If you have subscribers on your list that do not open your newsletter for an extended period, those email addresses may be removed from your account. This ensures that your list has a high email open rate reducing the potential for emails ending up in the subscriber junk folders. This process also reduces the total number of your subscribers to ensure you do not pay for subscribers who are not opening your newsletters.

How are unsubscribes handled?
Anyone who unsubscribes via the unsubscribe link included in each email newsletter is automatically removed from your list. Anyone who replies to the email asking to be removed will be removed prior to the next issue.

How do I build my email list?
When you activate your account, we will provide you with a secure website where you can upload your initial email list. You can use this secure page to submit additional email addresses one by one, or in batches. We also build a subscribe page for you so people can subscribe to your list directly.

Is my contact list exclusive?
When you submit a list of email addresses, they are exclusive to you and never shared with anyone.

Is my email list secure?
We take precautions to protect your information and your email list. Your information is protected both online and offline. Your list is maintained on the email servers of our Partner MailChimp. They are secure and backed up. When you submit a list of email addresses, they are exclusive to you and never shared with anyone. If you cancel in the future, your email list is returned to you, and all your email address contacts are purged from our system.

Who will supply the email addresses?
You supply the contact email addresses. We do not provide contact email addresses. You can gather your contact email addresses from in-house lists, LinkedIn contacts and any other sources you may have. Your email contacts will only receive your branded email newsletter. They will not receive any other emails from us.

Will you send other emails to the subscribers on my list?
The email lists you provide, and any people who subscribe to your list using the subscribe form we build for you, will only receive your custom email newsletter. However, at any time you can download a list of your contacts and send them an email yourself using an email marketing service or directly using your email system.

Messages & Ads



Are ads included in my email newsletter?
Your newsletter design include two optional ads promoting your business. You can use your ads to showcase new offerings, promotions, discounts, activities, events or anything you wish. You build your ads using our simple online system. You can change your ads as often as you wish. Your newsletter will not include any outside or third party ads.

How do I manage the Ads?
To update or change your ads you first login to our system. You will visit the ADS page. Here you build and edit your newsletter ads. Every issue of your newsletter can contain two side by side ads.

We provide 8 sections to build ads for each week through the month, but only the current 2 ads will display in your newsletter at one time. You follow these steps to build two side by side ads to include in your newsletter.

1. Insert the ad Headline in the associated Headline field. Your ad Headline is limited to 70 characters.

2. Insert the ad Content in the associated Content box. Your ad Content is limited to 250 characters.

3. Insert the ad Source in the associated Source field. The Source is normally your business, but you can include ads promoting community events, activities or other opportunities that may no be directly related to your business so the source field will help your subscribers understand the source for the ad.

4. Insert the website Landing Page in the associated Landing Page field. A click on the ad Headline will take the reader to this web page.

5. Each ad may contain an optional Image. All ad Images will be 75 pixels wide by 75 pixels high, that is approximately 3/4" square. To use an image copy/paste the image number from your Private Image Library, or the Public Image Library, into the appropriate Image Number box. The same image may be used with multiple ads. To add more images to your Private Image Library, use the form on your Image Library Page.

6. After completing these steps, click any of the red "Save" buttons. This will save your updates and provide you with links to review, or continue editing.

Process



Can I send the newsletter myself?
Yes, if you prefer we can provide you with all the code for your newsletter. Your email newsletter will be updated each week with new and interesting content. You can copy and paste the code, insert any updates or changes you wish, and then use an email marketing service to send your custom email newsletter. The cost if you send the newsletter yourself is $39.00 per month.

Could my contacts receive the same newsletter from a competitor?
It is possible that an email address on your list could also be on another list. But we know from analysis this is extremely rare.

How will you prevent my email newsletter from being caught in spam filters?
While there is no guarantee, Newsletter Station takes all possible steps to ensure your email newsletters reaches the in box of your subscribers.

When is the email newsletter sent to my contacts?
Your email newsletter is sent to your contact list every Wednesday year round to consistently reinforce your brand. However if you prefer we can send your email newsletter every other week, or once per month. The monthly price remains the same regardless of frequency.

Who is listed as the sender of the newsletter?
Once we verify your website domain, the sender name subscribers will see in their in box is your email address. This way any direct replies will go immediately to you.

Will I receive replies directly from my branded newsletter?
Yes, once we verify your domain address, your newsletter will be sent from your email address so any replies to your newsletter will come directly to you. There is no added cost for this service.

Social Media



Do you have a program to update my Facebook page?
Included at no cost is an optional feed to automatically update your business Facebook page twice each week with the latest content selected directly from your newsletter. You can also purchase the automated Facebook update only without the newsletter, the cost is $39 per month.