Summary
The article argues that business growth stalls if leaders neglect three core priorities. First, owners must build a strong team and delegate effectively to reduce burnout and free up time for strategic work. Second, they should develop leadership skills, honing communication, vision, and decision‑making to guide their organizations. Third, entrepreneurs must connect personally with clients, fostering trust and opportunities through face‑to‑face engagement. Kay emphasizes that these “soft skills” matter more than trends or technology in driving sustainable growth. Leaders who actively strengthen people, leadership, and relationships position their businesses to expand.
Entrepreneur
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